• At Prospect Dental, we understand that circumstances change or things pop up last minute, and appointments sometimes need to be rescheduled.

    We kindly ask patients to provide at least 24 hours notice if they need to cancel or change an appointment, where possible.

    When an appointment is reserved, we allocate clinical time, staff and resources specifically for your care. Late cancellations and missed appointments prevent us from offering that time to other patients and create unnecessary costs for the practice.

    Cancellation and Non-Attendance Fees

    A $50 failure-to-attend fee may apply when a patient does not attend a scheduled appointment without providing adequate notice.

    Repeated late cancellations or missed appointments may result in a requirement to pay a deposit before further appointments can be booked.

    We understand that unexpected illness, emergencies and other circumstances can arise. Please contact our reception team as soon as possible so we can discuss your situation.

    Thank you for respecting our team's time and helping us provide timely dental care to our community.

  • Treatment Fees

    Fees vary depending on the treatment required, its complexity and individual clinical circumstances. Where appropriate, we provide written treatment estimates before commencing care.

    Payment is generally required on the day treatment is provided, unless an alternative arrangement has been agreed upon in advance. We accept cash, card or bank transfer.

    Private Health Insurance

    We welcome patients with and without private health insurance.

    Prospect Dental is a preferred provider for Bupa, Medibank, nib and HIF.

    Private health insurance rebates depend on your individual policy, available benefits and annual limits. Patients are responsible for any gap payments and for confirming their entitlements with their insurer. As the provider, we do not have any control over how much your insurance covers, this is determined by your agreement with the insurer.

    We

  • At Prospect Dental, we recognise your right to access your personal dental information.

    Patients may request copies of their clinical records, radiographs, treatment plans and other relevant information by contacting our reception team.

    To protect patient confidentiality, we may request identification or confirmation of authority before releasing records.

    Records may be provided directly to patients or, with appropriate authorisation, transferred to another healthcare provider.

    We aim to respond to requests within a reasonable timeframe.

    Requests for corrections to personal information will be considered in accordance with applicable privacy legislation and professional record-keeping obligations.

  • At Prospect Dental, we are committed to providing high-quality dental care and continually improving our services.

    We welcome feedback from our patients, whether it relates to a positive experience, a suggestion or a concern.

    Raising a Concern

    If you are unhappy with any aspect of your experience, we encourage you to contact our Practice Manager by telephone or email at reception@prospectdental.com.au.

    We take concerns seriously and aim to address them respectfully, fairly and within a reasonable timeframe.

    Depending on the nature of your concern, we may arrange for your treating dentist or the Principal Dentist to review the matter.

    Providing feedback or making a complaint will not affect your right to respectful and appropriate care.

  • The information provided on the Prospect Dental website is intended for general educational purposes only.

    While we endeavour to provide accurate and current information, website content should not be considered a substitute for individual dental advice, diagnosis or treatment.

    Dental conditions, treatment options and outcomes vary between individuals. A clinical examination may be necessary before appropriate recommendations can be made.

    Fees and Special Offers

    Any prices, promotions or special offers displayed on our website are subject to their stated terms, eligibility requirements and availability. Offers may be amended or withdrawn at any time, subject to applicable consumer law.

    Website Content

    Unless otherwise indicated, website text, images, branding and other original content belong to Prospect Dental or are used with permission. Unauthorised reproduction is not permitted.

    External Links

    Our website may contain links to third-party websites. Prospect Dental is not responsible for the content or privacy practices of those external websites.

    Nothing in these terms excludes or limits rights or guarantees that cannot lawfully be excluded under Australian law.