Prospect Dental Privacy Policy

Last updated: November 2026

At Prospect Dental, we respect your privacy and are committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

We may collect personal information including your name, contact details, date of birth, medical and dental history, medications, treatment records, radiographs, clinical photographs, health insurance details and payment information.

Information may be collected directly from you, through our website and booking systems, or from other healthcare providers where appropriate.

How We Use Your Information

Your information is used to provide dental care, maintain clinical records, manage appointments, process payments and health fund claims, communicate with you about your care, and meet our legal and professional obligations.

Where appropriate and authorised, information may be shared with dental laboratories, specialists, other healthcare providers, health insurers and service providers assisting with practice operations.

We will not use your health information for promotional marketing without the consent required by law.

Storage and Security

Patient records are maintained using our practice management software. We take reasonable steps to protect personal information against unauthorised access, misuse, loss and disclosure.

We retain clinical records in accordance with applicable legal and professional requirements.

Website and Third-Party Services

Our website uses Squarespace, and online appointments may be managed through Fresha. These and other service providers may process information necessary to deliver their services.

Accessing Your Records

You may request access to, or correction of, your personal and health information by contacting our practice. We may need to verify your identity before releasing information.

Reasonable fees may apply for providing copies of records where permitted by law. We do not charge for making an access or correction request.

Privacy Concerns

If you have concerns about how your information has been handled, please contact our Practice Manager at reception@prospectdental.com.au.

We will investigate your concerns and respond within a reasonable timeframe. If your privacy complaint remains unresolved, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

We may update this policy periodically to reflect changes in legislation or practice operations.